Consumer withdrawal
Version 2026-09-28.1 · 2026-09-28
Where you have a statutory consumer right of withdrawal, a distance service contract can generally be withdrawn from within fourteen days of conclusion without giving a reason. This does not create a general additional withdrawal right for Swiss customers beyond mandatory law.
Send a clear statement to Patrick Hirschi, Mühlefeldstrasse 42, 4702 Oensingen, info@columbaverse.com. Sending it before the deadline is sufficient. Simply using Columbaverse does not automatically extinguish a statutory withdrawal right.
Following a valid withdrawal, payments are reimbursed under applicable law, generally within fourteen days using the original payment method unless expressly agreed otherwise. Any lawful proportionate charge for services already supplied requires the legally necessary information and an express request for early performance. Normal checkout does not contain a preselected waiver.
Optional model: I hereby withdraw from my contract for the Columbaverse subscription. Ordered on: … Name: … Address: … Email/contract reference: … Date: … Signature only for a paper notice.
Ordinary cancellation at period end and statutory withdrawal are different notices. Please contact the provider directly to exercise withdrawal.
