Frequently asked questions
Getting started, subscriptions, AI and your data: answers to common questions.
What can Columbaverse do?
Manage pigeons and pedigrees, connect breeding and performance, track OLR and club results, export documents and manage finances. AI can assist with pedigree imports, analysis and photo standardization. Availability depends on your plan and loft settings.
Why does the subscription cost money?
Secure hosting, storage, maintenance, support and development cost money. AI providers also charge for processing. The subscription shares these operating costs with customers and includes the stated AI allowances.
How does the AI integration work?
When you start an AI feature, the relevant text or images are sent to the configured AI provider. Review extracted pedigrees and suggestions before using them. AI may make mistakes and does not guarantee racing or breeding success.
Are there additional AI charges?
The included allowances are shared by your loft. Basic includes five successful lifetime uses per AI feature except photo editing; Pro includes 100 shared chats/analyses and 25 pedigree imports per subscription month. There are no automatic extra charges: an exhausted feature pauses. See pricing for details. AI photo editing: 10 successful edits per month, shared by the loft. Failed attempts do not count.
Can I try it first?
Yes: a 14-day Basic trial requires no card and does not automatically become paid. After the trial expires, existing data remains readable and exportable; creating new data requires an active subscription.
How do I switch to Columbaverse?
Create an account and loft, then add your pigeons or use the available import tools. Review imported ring numbers and parent links. Contact us for help planning a move from an existing system; supported formats depend on the source.
Can I change my plan?
Manage your plan under Subscription & billing. A confirmed upgrade to Pro starts fresh Pro allowances; downgrades take effect at the end of the paid period. Basic lifetime AI uses do not restart when you resubscribe or change plans.
Can I get setup help?
Yes. Contact us to arrange help with your loft, setup and supported imports. We can discuss your current records and agree on the next steps.
Can I enter club races manually?
Yes. Enter race metadata, distance, competition sizes and results manually, or review a supported import. RIRO/Eden imports are currently intended for the German-speaking region; not every result provider is supported.
Can I add an entire OLR team?
Yes. In Pigeons, use the team import, first choose a derby belonging to your loft, then enter its team page. Review detected ring numbers and direct links before adding selected pigeons as active OLR pigeons.
Who can see my data, and can I export it?
Access follows your loft membership and permissions. You can export pedigrees as PDF/PNG and pigeon records as Excel. When you use AI, relevant content goes to its configured provider; see the privacy policy for further details.
How do I cancel?
Use Subscription & billing or the public cancellation page. Check the confirmation for the applicable end date. Export any records you need; cancelling does not itself mean you have requested account deletion.